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Returns

RETURNS & REFUNDS INFORMATION

In order to ensure our customers receive the best level of service, we offer a 100% no quibble money back guarantee for peace of mind when purchasing from AMOS.co.uk. We offer a comprehensive returns policy in the unlikely event that you are not 100% satisfied with the products delivered.

All items have a 12 month manufacturers warranty from purchase date. If your item becomes faulty within the warranty you are entitled to a refund or replacement.

Most things we sell are covered by our 30-day money-back guarantee from your purchase date, so just return them to us unused, in their original undamaged packaging, in a re-sale-able condition with all contents, with our returns form and we'll happily give you a refund.

How to return an item

Please contact us providing as much information as possible and one of our customer service representatives will get back to you within 24 hours with further returns information. Please note all inquires are replied to in a 24 hour cycle Monday to Friday. All emails sent on a Friday or the weekend will be replied to the following working day.

1 Year Guarantee

The 1 year guarantee we offer is solely for electrical items only which was placed on amos.co.uk. If you have an item that has stopped working due to no reason of misuse then please contact us providing as much information as possible and one of our customer service representatives will get back to you within 24 hours with further returns information. 

Damage

Please note that the following returns procedure must be followed, and failure to do so may result in us being unable to exchange goods or provide refunds.

Also please be aware that we cannot be held responsible and provide refunds/exchanges on stock affected by circumstances beyond our control. This includes damage and neglect after goods are received, goods being stored in climatic conditions such as extremes of temperature that can affect some items or alter appearance slightly or damage by third parties.

Terms & Conditions

Purchasing from us means you are happy to abide by our Terms & Conditions and you agree with our returns policy. May I take this opportunity to assure you that customer satisfaction is our number one priority and will always do our best to satisfy all our customers.