Returns & Refunds Information

In order to ensure our customers receive the best level of service we are offer a 100% no quibble money back guarantee for peace of mind when purchasing from AMOS.co.uk we offer a comprehensive returns policy in the unlikely event that you are not 100% satisfied with the products delivered.

If you receive non-working, defective, damaged, misrepresented or unwanted items and you want to return for a refund or replacement than you have to notify us within 7 working days of receipt of your parcel and we guarantee customer satisfaction. Most things we sell are covered by our 30-day money-back guarantee from your purchase date, so just return them to us unused, in their original undamaged packaging, in a re-sale-able condition with all contents, with our returns form and we'll happily give you a refund.

How to return an item

Please contact us providing as much information as possible and one of our customer service representatives will get back to you within 24 hours with further returns information. Please note an authorised returns form must be used, any orders which are sent back without returns forms are liable to a restocking fee which vary depending on the circumstances. 

1 Year Guarantee

The 1 year guarantee we offer is solely for ectrical items only which was placed on amos.co.uk. If you have an item that has stopped working due to no reason of misuse then please contact us providing as much information as possible and one of our customer service representatives will get back to you within 24 hours with further returns information. Please note an authorised returns form must be used, any orders which are sent back without returns forms are liable to a restocking fee which vary depending on the circumstances. 

Damage

Please note that the following returns procedure must be followed, and failure to do so may result in us being unable to exchange goods or provide refunds.

Also please be aware that we cannot be held responsible and provide refunds/exchanges on stock affected by circumstances beyond our control. This includes damage and neglect after goods are received, goods being stored in climatic conditions such as extremes of temperature that can affect some items or alter appearance slightly or damage by third parties.

Returns

If you want to return your order for any reason after 30-day of purchase than we reserve the right to make a 25% to 85% restocking charge for any goods or to refuse to accept such goods or we offer replacement or we offer partial refund, at our sole discretion.

Our company policy is for all customers to give full co-operation to us regards to returns as we will need accurate details of item being returned as this may cause delays in processing your request and may in some cases refuse the item to be returned or refused to process your returns.

Terms & Conditions

Purchasing from us means you are happy to abide by our Terms & Conditions and you agree with our returns policy. May I take this opportunity to assure you that customer satisfaction is our number one priority and will always do our best to satisfy all our customers.